Thursday, September 16, 2010

service with a smile.

*(Please keep in mind, I'm BLOGGING FROM MY PHONE. With the small screen, I can't(won't put in the effort to) really find all my mistakes and misspellings, forgive me.)*

As I called the rental agency who manages the apartments in which we live, I noticed something. I get more respect from someone who serves me a dollar menu item at McDonald's than from the people I pay $*** to every month. Let me explain... I called about one of our bathroom doors that wouldn't latch shut, "well you gotta come in and fill out a maintenance request" okay that's fine. Ooh since I have already got them on the phone I should probably ask about the large makeshift trailer half blocking our front doorway and all the ruckus in the empty apartment next to ours. "Yes sir they are remodeling/repairing the apartment next to you" is what I thought I would have heard but no. The answer I did get? "Well it's not like their doing it at night are they?" Oh, I guess as a tenant of X apartments, I should only be concerned with my peace at night... So I said, "No ma'am, sorry,I was just wondering if they would be doing this all day or...?" response "Ya, they'll probably be a few days." "oh." As I got of the phone I thought, wtf just happened? Did I just apologize for making her have to push out some sort of answer to my completely legit question? Also did she not even apologize (representing ****** rentals) for the inconvenience? Why did all of this make me feel as if I was wrong for my concern for my family's peace? I'm no CS expert but as a paying tenant, I'm kinda a loyal customer. Given I am a leaseholder, but I think I deserve a little respect. Maybe an empty apology or an effort to give me some sort of etf... Something! I mean if there's pickles on my dollar burger that I didn't ask for(even if they come on the thing) and I let employee of the day know, he/she apoligizes for ruining my whole day(yes, it's that big a deal), and gets me a new burger. Shouldn't a company that I pay much more than just a dollar every month give me at least half that respect when I find issue with the service I pay for? To me, I pay them for a satisfyingly quiet and safe shelter. I would understand if I had been rude about the issue, but I wasn't. I'm no saint but I try for common courtesy to someone I am not familiar with. I kinda thought, with my paying and all, I would receive a little more back. It could be that I am just a self important person, but I think not(lol to irony). I think that I am just too nice. I shouldn't have accepted her statement. I should have outright told her that this noise was an issue, and asked why I wasn't notified that I would be inconvenienced with it for a few days! But I didn't, because I'm not "that guy". Nope I gotta be the guy who takes things with a grain of salt, and demands nothing.... No more! When I go there today I'm gonna stand up for my right to a peaceful environment and let them know I want to be spoken to with respect and am the most important tenant they have, they could never replace me......nvrmnd that would just make me look like a jacka**....oh well, guess I'll just get the door fixed...

Until I think again -Sam

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